{"id":7068,"date":"2021-09-20T14:48:35","date_gmt":"2021-09-20T18:48:35","guid":{"rendered":"http:\/\/www.spiegelsohmer.com\/?p=7068"},"modified":"2022-01-25T16:22:30","modified_gmt":"2022-01-25T21:22:30","slug":"bureau-de-la-protection-des-droits-de-la-clientele-revenu-quebec-annual-report-2020-2021","status":"publish","type":"post","link":"https:\/\/spiegelryan.com\/en\/2021\/09\/20\/bureau-de-la-protection-des-droits-de-la-clientele-revenu-quebec-annual-report-2020-2021\/","title":{"rendered":"Bureau de la protection des droits de la client\u00e8le \u2013 Revenu Qu\u00e9bec, Annual Report 2020-2021"},"content":{"rendered":"

In a context where justice increasingly favors the settlement of disputes by various means, as demonstrated by the reform of the Code of Civil Procedure, the services offered by the Bureau<\/strong> are part of the range of alternative methods of settling cases.<\/em> (our translation)<\/p>\n

 <\/p><\/blockquote>\n

The Bureau referred to in the above quote is the Bureau de la protection des droits de la client\u00e8le<\/em>. Said quote is from the Bureau\u2019s recently released 2020-2021 Annual Report, available here<\/a> (available in French only). This report, in addition to containing a wealth of statistics and figures, provides an overview of the Bureau\u2019s mission, values, structure and processes. Despite outreach efforts and multiple activities, including the directrice principale<\/em>\u2019s presence at the 13th edition of the Table ronde sur la justice participative<\/em>, the Bureau remains a relatively unknown resource.<\/p>\n

The Report indicates that in 2020-2021 the number of requests and complaints received by the Bureau decreased from the previous year, and that there has been a decrease of over 66% since year 2015-2016. Although this can be explained, in part and over the short term, by the Covid-19 pandemic and the suspension of certain Revenu Quebec activities (such as audit and collection), we might be tempted to see in this trend a confirmation of Revenu Quebec\u2019s sustained commitment to improving “client experience”.<\/p>\n

However, it is interesting to note that the percentage of requests and complaints deemed “founded” has remained stable at around 28%. In addition, approximately 39% of the files processed resulted in decisions being modified in favour of the applicants:<\/p>\n